Loan Redemption Team Lead
2 weeks ago
As a Loan Redemption Team Lead at DBS Bank Limited, you will be responsible for delivering high-quality services to business units and external customers. You will adopt a systematic and consistent approach in line with the Bank's policies and procedures.
Key Responsibilities- Service Delivery: Ensure that all requests and instructions are completed within set accuracy and timeliness by adopting a systematic and consistent approach.
- Team Management: Manage, supervise, motivate, and coach staff to build an efficient and knowledgeable team.
- Performance Management: Set performance targets for staff and monitor actual performance against targets.
- Change Management: Direct change decisively and manage change swiftly.
- Process Improvement: Explore initiatives to automate manual processes to achieve productivity gain, enhance control, and eliminate operational errors.
- User Requirements: Provide user requirements, review functional design documents, and participate in user acceptance tests.
- Operational Support: Support the Head/Area Manager to ensure the smooth operation of the unit and realize productivity gains through continuous process improvements.
- Documentation: Develop operation manuals and ensure they are reviewed and updated timely.
- Risk Management: Identify, highlight, and mitigate risks associated with manual operational processes and ensure accurate and timely reporting to Management.
- Education: Degree holder in Business and Finance, Business Administration, Operations Management, or related disciplines preferred.
- Work Experience: Minimum 2 years of relevant work experience in financial institutions (Credit Operations).
- Leadership Experience: Experience leading a team is highly desirable for this role.
- Mortgage Loans Experience: Those with Mortgage Loans experience will be an added advantage.
- Organizational Skills: Good organizational skills with demonstrated ability in managing operations.
- Knowledge of Consumer Banking Products/Services: Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best-in-class services delivery.
- Process Improvement Toolkit and Metrics/Masurement: Knowledge of Process Improvement Toolkit and metrics/measurement.
- Operational Risks: Good understanding of operational risks.
- Meticulousness: Meticulous with an eye for details.
- Flexibility and Multi-Tasking: Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
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