Customer Service Ambassador for Music Education

2 days ago


Singapore AUREUS (CENTURY SQUARE) PTE. LTD. Full time
Unlock Your Potential as a Customer Service Ambassador

We are seeking a highly skilled and passionate Customer Service Ambassador to join our team at AUREUS (CENTURY SQUARE) PTE. LTD.

About the Role

This exciting opportunity allows you to play a key role in delivering exceptional customer experiences, ensuring operational excellence, and fostering teamwork. As a Customer Service Ambassador, you will be the face of our music education centre, providing top-notch service to our clients and stakeholders.

Main Responsibilities:
  • Cultivating Exceptional Customer Service
    • Address inquiries, resolve issues, and foster positive customer interactions
    • Ensure consistent high standards of customer service across all channels
  • Leading Adaptability in a Fast-Paced Environment
    • Thrive in a dynamic company environment, demonstrating adaptability while maintaining high performance
  • Maintaining Effective Communication
    • Ensure consistent communications with the company's core values across all channels
    • Proactively communicate any issues or concerns to the management team
  • Fostering Team Collaboration and Growth Opportunities
    • Demonstrate commitment to personal and professional growth, actively seeking opportunities for advancement
    • Support the Centre Team and Director in achieving sustained growth
  • Achieving Operational Performance
    • Achieve high-calibre responses from clientele inquiries within SLAs
    • Assist internal stakeholders, including teachers, within assigned SLAs
  • Enhancing Customer Satisfaction
    • Boost customer happiness and satisfaction measured by NPS scores
What You'll Need

To succeed in this role, you should possess:

  • At least 2-3 years' experience in customer service
  • Strong proficiency in written and spoken English
  • Goal-driven individual with ability to focus and prioritise tasks
  • Positive, extroverted personality with passion for customer service
Perks and Packages

You'll enjoy:

  • Medical and insurance coverage
  • Worklife and wellness benefits, including annual leaves and sick leaves
  • In-house learning, development, and training opportunities
  • Professional career development chances
  • Complimentary music lessons
  • Vibrant and supportive company culture

Salary: SGD $35,000 - $45,000 per annum (dependent on experience), plus bonuses and benefits.


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