System Performance Specialist

1 week ago

Singapore beBeePerformance Full time $90,000 - $120,000

Job Description

We are seeking an experienced System Performance Specialist to join our team. As a key member of our operations support team, you will play a vital role in ensuring the reliability, stability, and efficiency of our mission-critical systems.

In this role, you will work closely with developers, product managers, and user support teams to monitor system performance, resolve technical issues, and implement preventive measures to minimize downtime and reduce human error.

Responsibilities:

  1. Monitor and analyze product runtime environments (production and non-production) to ensure optimal system performance.
  2. Implement continuous improvement strategies to enhance system reliability and efficiency.
  3. Manage application and security incidents, performing problem determination and coordinating with internal teams and vendors for resolution.
  4. Evaluate and improve operational processes to meet audit and compliance requirements.
  5. Develop and maintain operations and process guides to support smooth operations and high uptime.
  6. Collaborate with operations teams and vendors to ensure 24/7 system support availability.
  7. Integrate alerting with central NOC/SOC for faster escalation and resolution.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-5 years of relevant experience as an Operations Engineer or in a similar IT role.
  • Familiarity with ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) for change and incident management workflows.
  • Proficiency with full stack monitoring tools (e.g., APM tools, CloudWatch, Stackdriver, OpenAPM stack).
  • Experience with automation tools (e.g., Terraform, Ansible) to minimize downtime and reduce human error.
  • Knowledge of agile methodologies, DevOps pipelines, test-driven development, and information security practices.
  • Cloud infrastructure experience.

Benefits:

  • Strong problem-solving and communication skills, with the ability to explain complex issues to non-technical audiences.
  • A collaborative, resourceful mindset with the ability to deliver innovative solutions.
  • Opportunities for professional growth and development.

Others:

  • Experience with Linux and Windows administration is preferred.
  • Database experience and scripting experience (Shell script / PowerShell / Python) are advantageous.

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