Service Crew Representative

4 days ago


Singapore TENGOKU K PTE. LTD. Full time

We are seeking a highly motivated Service Crew Representative to join our team at TENGOKU K PTE. LTD.

About the Role:

  • This is a full-time, part-time or internship opportunity for individuals who are passionate about providing excellent customer service in a fast-paced restaurant environment.
  • As a Service Crew Representative, you will be responsible for ensuring that all customers receive a warm and welcoming experience, from greeting them upon arrival to serving them with a smile.

Responsibilities:

  1. Greet and welcome customers promptly and professionally, creating a positive first impression of our restaurant.
  2. Take orders accurately and efficiently, making recommendations on menu items and drinks as needed.
  3. Serve food and beverages in a timely manner, ensuring that all dishes are presented in a clean and attractive way.
  4. Ensure that all guest needs are met promptly and with care, maintaining a high level of customer satisfaction.
  5. Collaborate with kitchen staff to ensure accurate and timely delivery of food and beverages.
  6. Assist with setting and clearing tables, ensuring the dining area is clean, organized, and inviting.
  7. Handle customer inquiries, complaints, and special requests in a courteous and professional manner.
  8. Process customer payments accurately using POS (point-of-sale) systems.
  9. Ensure that the restaurant is fully stocked with necessary supplies and assist with inventory management as needed.
  10. Adhere to all health, safety, and hygiene regulations.
  11. Perform any other duties as assigned by the Manager.

Requirements:

  • Previous experience in a customer service or restaurant setting is preferred but not required.
  • A passion for Japanese cuisine and culture is a plus.
  • Knowledge of Japanese food and drink is an advantage.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • The ability to work efficiently in a fast-paced, team-oriented environment is crucial.
  • A positive attitude, strong work ethic, and a professional appearance are expected.
  • The ability to multitask and handle stressful situations with ease is necessary.
  • A willingness to learn and grow in a hospitality-focused environment is a must.
  • Ability to work weekends and holidays.

Estimated Salary: SGD 3,200 - SGD 4,000 per month, depending on experience.



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