Air Conditioning Expert

1 week ago

Singapore beBeeTechnical Full time $90,000 - $120,000
Job Title:

Technical Support Supervisor

About the Role:

We are seeking a highly motivated and experienced professional to join our team as a Technical Support Supervisor. The ideal candidate will possess strong technical support skills, be service-oriented, with robust technical expertise and a passion for climate comfort.

The role involves analyzing product and installation failures and providing systemic solutions. You will work closely with our Customer Service team and regional technical teams to deliver exceptional results.

Key Responsibilities:
  • Provide technical support to resolve structural issues related to air conditioning products or control systems.
  • Deliver technical training to internal teams and external installers.
  • Handle incoming inquiries via calls/emails requesting technical support.
  • Coordinate training planning with sales objectives and new product launches.
  • Develop and implement control solutions to ensure optimal performance and reliability.
  • Provide maintenance services and support for existing systems, addressing issues promptly.
Requirements:
  • Bachelor's degree in engineering or a related field; preferably in air conditioning or refrigeration.
  • At least 10 years of experience in a service role within a technical or mechanical building engineering environment, preferably with HVAC knowledge.
  • Excellent time management skills for timely follow-up of inquiries and issues.
  • Experience working within complex matrix and international environments.
  • Strong sense of responsibility and ability to motivate team colleagues.
  • Demonstrated leadership skills supporting stakeholders.
  • Excellent communication skills.

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