Mission-Critical System Support Specialist

1 day ago

Singapore beBeeSupport Full time $200,000 - $250,000
Job Title: System Support Lead

We are seeking a highly skilled and experienced system support lead to join our team. As a key member of our technical staff, you will be responsible for providing expert-level technical support and guidance to our team members.

Key Responsibilities:
  • Lead and coordinate level 2 support operations for mission-critical systems and infrastructure.
  • Lead and coordinate troubleshooting and diagnostics for incidents escalated from level 1.
  • Lead and ensure adherence to SLA, system availability.
  • Resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible.
  • Lead and monitor application logs, integration points such as REST API, message queues, file-based transfer.
  • Liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests.
  • SUPPORT/ maintain job schedulers, interface configurations and integration points.
  • Document known issues, resolution procedure, rollback in the knowledge base.
Requirements:
  • Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline.
  • At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector.
  • At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers.
  • Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis.
  • Certification in Red Hat Enterprise Linux or Kubernetes preferred.
Skills and Qualifications:
  • Strong composure under intense pressure.
  • Strong communication skills both written and spoken.
  • Attention to Detail.
  • Continuous Learner.
  • High Integrity and Professionalism.
  • Initiative and Proactiveness.
Benefits:
  • Opportunity to work on high-profile projects.
  • Professional growth and development opportunities.
  • Competitive salary and benefits package.

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