Order Coordinator
1 week ago
We are seeking an experienced Order Administrator to join our team at VDL Enabling Technologies Group (Singapore) Pte. Ltd.
About the RoleThis role is responsible for the daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment.
The successful candidate will ensure sales orders are properly launched in Baan, maintained, and closed.
Main Responsibilities- Communication and Alignment: Communicate and align with Account Managers and Program Managers on received Purchase Orders and program delivery schedules to confirm orders before triggering Product Realization Flow.
- Feedback and Issue Resolution: Provide feedback to Account Managers and Program Managers if there are changes required for the next course of action.
- Financial Support: Assist the finance team with invoice disputes or any issues related to Sales Orders such as GST code and credit notes.
- Filing and Documentation: Maintain a proper and systematic filing system for Customer POs and PRF forms.
- Customer Order Processing: Act as the focal person to acknowledge and process new/revised POs from customers.
- Discrepancy Management: Highlight discrepancies found in POs to Account Managers and execute the next step of action as advised.
- RMA Requests and Customer Support: Initiate repair RMA requests and support customer OOR and Baan match-up.
- Open Order Report Analysis: Access and download the Open Order Report from the portal to compare with Baan Commit Delivery Date to check for differences.
- General Administration: Perform general administration in Order Management.
- Diploma or Equivalent: Diploma in Mechanical/Electrical/Electronic Engineering or other relevant discipline.
- Experience: Minimum 3 years of relevant experience in a high-mix, low-volume environment or semiconductor industry.
- Skills and Knowledge: Positive attitude and independent with high ownership of responsibilities, knowledge of Baan ERP & Microsoft Excel and Word.
- Additional Requirements: Fresh graduates are welcome.
Our company offers a competitive salary and benefits package, including access to professional development opportunities.
Estimated Salary: SGD 50,000 - SGD 70,000 per annum.
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