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Program Specialist

1 month ago

Singapur, Singapore Boston Consulting Group Full time
Program Specialist (Content) Job Description

BCG U is seeking a highly motivated and organized Program Specialist (Content) to join our team. As a key member of the RISE 2.0 and RISE for Business Content Operations team, you will play a crucial role in driving growth and success by managing key aspects related to content operations for select specialisations of our programs.


Key Responsibilities:
  • Initiate and oversee program content operations to ensure timely execution and learner experience.
  • Facilitate seamless communication with trainers to optimize their availability and expertly manage time block scheduling.
  • Monitor the effectiveness of content operations process, and proactively make recommendations for improvements.
  • Liaise with new trainers and industry partners to be actively involved in as part of content development and execution efforts.
  • Support coordination and execution of in-person classes and workshops in collaboration with internal support staff.
  • Manage class logistics, including venue selection, catering coordination, trainer and content preparation, and participant engagement.
  • Collaborate with Content Leads to shape and refine content, ensuring alignment with objectives and current trends/data.
  • Analyse program survey data to draw out key insights and trends.
  • Identify opportunities for growth and improvements in our programs based on data analysis.
  • Prepare and present reports to guide strategic decisions.

Requirements:
  • Possess a strategic orientation and an eagerness to contribute innovative ideas for program revamp and iteration.
  • Employ problem-solving skills for quick fixes to content and logistical issues.
  • Maintain a detail-oriented approach to ensure accuracy in document reviews and updates.
  • Efficiently manage multiple tasks to contribute to the success of learning operations and events.
  • Have a business bachelor degree in business, HR, or other related fields, with 1+ year work experience at an IHL, ATO, or L&D departments.
  • Ability to make independent decisions within existing guidelines.
  • Be strong in problem solving, execution, and comfortable with fragmentation.
  • Strong interpersonal and communication skills.
  • Ability to perform under pressure and demonstrate presence and maturity even in stressful situations.
  • Advanced proficiency in Outlook, PowerPoint, and Excel.

What You'll Work With:

You will be working closely with the BCG U leadership team, the RISE 2.0 & RISE for Business Content Leads, and the broader Content teams from other RISE streams.


  • BCG RISE Team – spanning content, operations, technology, learner services, and others.
  • Global BCG U leadership team and the BCG U Ops team led by the Global Operations Executive Director. You will also be connected to your colleagues in BCG's global practices as well as with the global, local, and regional marketing functions.