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Technical Operations Lead

2 weeks ago

Singapore Enggsol Pte Ltd Full time

We are seeking a strong leader with exceptional technical problem-solving skills to manage and lead our TechOps team. The ideal candidate should possess a passion for customer-centricity and be able to drive business results through effective leadership and technical expertise.

Responsibilities
  • Lead and manage a team of engineers in the TechOps team.
  • Manage Incident Management and Problem Management Process and Escalation to meet SLA.
  • Be contactable 24 x 7 as an escalation contact.
  • Conduct trending analysis and identify gap areas with recommendations for Change Requests raised or implemented by TechOps, where applicable.
  • Conduct Incident Review & Improvement, including strategies for improvement of the active network and driving down fault cases.
  • Manage vendor relationships for fault tickets and maintenance.