Strategic Store Operations Lead
22 hours ago
We are seeking a highly skilled and experienced Strategic Store Operations Lead to join our team at INTERTEK MANPOWER RESOURCES PTE. LTD.
About the Role:
- This is a full-time position responsible for driving business growth and profitability in our retail stores.
- You will lead teams of sales staff, train, motivate, and mentor them to meet sales goals and deliver exceptional customer service.
- Your primary focus will be on developing and executing strategic plans to enhance store traffic, optimize profitability, and improve customer satisfaction.
- Additionally, you will oversee store administration, ensure compliance with policies and procedures, maintain high visual merchandising standards, and report on key performance indicators.
- You will also be responsible for proposing innovative ideas to increase market share and conducting personnel performance appraisals to assess training needs.
Key Responsibilities:
- Develop Business Strategies: Create and implement plans to expand store traffic, optimize profitability, and raise customers' pool.
- Lead Sales Teams: Train, motivate, and mentor sales staff to meet sales goals and deliver exceptional customer service.
- Ensure Customer Satisfaction: Foster an environment that ensures high levels of customer satisfaction through excellent service.
- Store Administration: Oversee store administration, ensure compliance with policies and procedures, and maintain outstanding store condition.
- Reporting and Analysis: Report on buying trends, customer needs, profits, and other key performance indicators.
- Innovation and Improvement: Propose innovative ideas to increase market share and identify opportunities for improvement.
- Performance Appraisals: Conduct personnel performance appraisals to assess training needs and build career paths.
- Crisis Management: Deal with all issues that arise from staff or customers, including complaints and grievances.
Requirements:
- Minimum 5 years of experience in retail management or a related field.
- Demonstrated ability to develop and execute strategic plans to drive business growth and profitability.
- Proven track record of leading high-performing sales teams and delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and customers.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Familiarity with industry trends and best practices, with a commitment to ongoing learning and development.
Benefits:
- Competitive salary: SGD $80,000 - $100,000 per annum (dependent on experience).
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The opportunity to work with a reputable and established company in the industry.
How to Apply:
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