Business Operations Assistant

1 month ago

Singapore Fugro Full time

Job Description

Who we are

At Fugro, we're passionate about pioneering the future of geo-data. Our global presence and expertise help us provide valuable insights to our clients, enabling them to design, build, and operate their assets more safely, sustainably, and efficiently.

Job Summary

We're seeking a highly skilled Business Support Specialist to join our team. As a key member of our projects and operations team, you will deliver crucial functional support to our staff worldwide. Your expertise in maximizing the effectiveness of our IFS ERP system will be invaluable in empowering our end-users.

Your role

  • You will provide functional support and training within the domain of Project and Operations Management in Fugro's IFS ERP system.
  • You will assist users in navigating the software, diagnosing and resolving functional issues, and answering questions that could not be answered in Level 1 support.
  • You will accurately document user interactions, reported problems, and resolutions in a ticketing system or knowledge base.
  • You will liaise with developers, system administrators, and BPE's to escalate complex issues, coordinate bug fixes, and communicate updates to end-users.
  • You will continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQs, user guides, and video tutorials to empower users to solve basic issues independently.
  • You will keep updated with the latest software updates to ensure optimal support delivery and suggest improvements.
  • You will assist in identifying main risks and propose mitigations in the ERP system where possible.

Your qualifications

  • You have at least a Higher Diploma/Degree in Business Administration.
  • You have at least 3 years of experience in Project (financial) administration or Application Functional support.
  • You have experience with Project Management or Operational Management related fields.
  • You have preferably worked in an international project-oriented environment.
  • You are service-minded and have great communication and stakeholder management skills.
  • You have excellent English language skills, both written and oral.

What we offer

  • Competitive salary with Annual Wage Supplement.
  • Generous paid-leave.
  • Career & training opportunities (international opportunities possible).
  • Company shuttle from various pick-up at MRT stations across Singapore.
  • Collective health insurance and outpatient benefits;
  • Employee Assistance Programme (EAP) to provide help when you need extra support.

Our view on diversity, equity, and inclusion

At Fugro, we believe that our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. We welcome distinctive beliefs and diverse backgrounds but reject discrimination, harassment, inappropriate behavior, and unfair treatment. Everyone is to be well-supported and treated fairly, and everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety, and acceptance, that makes us feel more connected to Fugro's purpose 'together create a safe and liveable world' – and to each other.

How to apply

  • Please include your latest resume in the application.
  • Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).

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