Join our Team as a Service Operations Specialist
2 weeks ago
The role of a Service Operations Specialist is crucial in maintaining high levels of service and ensuring all IT operations activities are performed effectively.
This position requires strong analytical skills to track and analyze reports on service performance metrics and operational activities.
Responsibilities:
- Implement response and recovery plans to improve service recovery processes.
- Assist senior leaders in disaster recovery planning and related activities.
- Lead review meetings with internal teams and third-party service providers to discuss performance, service improvements, quality, and processes.
- Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance.
- Organize system activities, including planned maintenance, backups, and disaster recovery drills.
- Support and assist during high-severity incidents, facilitating problem management meetings.
- Develop operational support materials covering internal security and technology standards.
- Collaborate with internal teams to restore services during incidents, gathering experts for root cause analysis and resolution.
- Track and ensure compliance with SLAs, KPIs, and metrics related to service and operational performance.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
- Minimum of 5 years of experience in IT service management or related roles.
- Proven experience in managing service operations, incident management, and problem resolution.
- Experience working with third-party service providers and vendors.
Benefits:
This role offers the opportunity to work with a team that values innovation and customer satisfaction. You will have the chance to develop your skills and expertise in IT service management and contribute to the growth and success of the organization.
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