Senior Manager

2 months ago


Singapur, Singapore StarHub Full time
Job Title: Senior Manager

We are seeking a highly skilled Senior Manager to join our team at StarHub. As a Senior Manager, you will be responsible for leading our Site Reliability Engineering (SRE) operations and ensuring the smooth functioning of our cloud infrastructure.

Key Responsibilities:
  • Lead incident retrospectives and problem management activities to identify root causes and implement solutions.
  • Develop and enhance production monitoring and management capabilities using existing platforms and tools.
  • Collaborate with engineering teams and stakeholders to implement preventive measures and improve overall system reliability.
  • Develop event management processes and governance models to ensure effective incident management.
  • Perform trend analysis and identify potential issues to prevent future incidents.
Requirements:
  • Minimum 10 years of experience in root cause analysis and problem management.
  • Deep understanding of cloud solutions, CI/CD tools, and logging and monitoring tools.
  • Experience with cloud native technologies, containers, and Kubernetes.
  • Strong analytical skills and ability to interpret complex data sets.
  • Proficiency in event management tools and platforms.
  • Familiarity with ITIL practices related to Incident Management, Problem Management, Change Management, and Event Management.
Desirable:
  • Minimum 6 years of software development or technical support or operations experience.
  • Experience with Jira, Confluence, and Linux/Windows.
  • Basic knowledge of enterprise databases and systems troubleshooting.
  • Experience with load balancing principles and cloud solutions.

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