Technology Support Expert

2 weeks ago

Singapore beBeeSpecialist Full time $80,000 - $120,000
Information Specialist Role

We are seeking an Information Specialist to support IT projects across the APAC region.

This role provides advanced support across end-user computing environments, including desktop systems, printers, and Audio-Visual (AV) technologies in meeting spaces.

The position plays a critical part in maintaining IT asset records, resolving escalated technical issues, and supporting the day-to-day operations of the workplace IT environment.

Key Responsibilities
  • Facilitate effective use of technology tools by local office employees to meet business needs.
  • Identify knowledge gaps and deliver targeted training.
  • Manage incidents and service requests in alignment with the ITIL framework across APAC offices.
  • Build and maintain strong working relationships with business teams and local management.
  • Oversee IT asset management, including inventory tracking and lifecycle maintenance.
  • Provision and maintain PCs in accordance with company standards and processes.
  • Collaborate with global and regional IT teams to ensure seamless integration of local systems with global infrastructure.
  • Support IT infrastructure upgrades and office relocation projects.
  • Maintain and update IT documentation and knowledge base content.
  • Assist with data center operations, including cabling, device maintenance, and system monitoring.
  • Provide support for meeting room setup and maintenance. Assist with business meetings and events.
  • Manage vendor relationships and monitor performance to ensure service quality.
Required Skills and Qualifications
  • Skilled in desktop and laptop provisioning and troubleshooting including remote end users.
  • Familiar with IT Incident and Service Request management processes and tools.
  • Familiar with IT asset management systems and inventory tracking.
  • Experience with network, server, telephony, and UPS system operations.
  • Proficient in implementing and managing Telco circuits.
  • Strong understanding of IT cabling and patch panel management.
  • Strong understanding of Microsoft Teams and Logitech-based meeting room technologies.
  • Experience with digital signage solutions, including deployment and configuration.
  • Familiarity with AV systems such as QSC, Crestron, and Biamp is advantageous.
  • Strong communication skills for effective collaboration with internal teams and external partners.
  • Strong vendor management capabilities, including coordination, negotiation, and performance tracking.
Preferred Qualifications
  • Bachelor's degree in a technical field such as computer science, computer engineering, or equivalent practical experience.
  • ITIL Certified.

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