Quality Solutions Specialist

1 week ago


Singapur, Singapore TikTok Full time
About the Team

TikTok's Trust & Safety team is dedicated to ensuring a safe and empowering online community for our users. Our mission is to build a world where people can discover, create, and connect without fear of harm or harassment.

Job Summary

We are seeking a highly skilled Quality Solutions Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for designing and implementing comprehensive moderation quality strategies that align with our company's values and industry best practices.

Key Responsibilities
  • Own and improve end-to-end quality solutions and processes for TikTok products, ensuring strong adherence and implementation across regions.
  • Collaborate with cross-functional teams to define and implement moderation quality strategies that meet our company's standards.
  • Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
  • Lead strategic quality initiatives involving planning, organizing, and partnering with key teams to ensure successful deployment.
  • Proactively identify issues and opportunities for improvement, and lead strategic initiatives to drive change.
Requirements
  • Bachelor's degree or higher education.
  • Experience working in Trust and Safety, Content Safety, or Operations industry.
  • Experience working in Strategy/Process Design/Process Excellence for Moderation or Quality Engineering.
  • 2 years of working experience in Solution Design and/or Program Management for Scaled Operations.
  • 2 years of experience in data analysis with the ability to garner insights from key data and strong influencing skills.
Preferred Qualifications
  • Candidate with background education in Computer Science or Business.
  • Lean six sigma qualification (Green Belt) or equivalent experience.
  • Knowledge of Quality Systems.

TikTok is committed to the wellbeing of all our employees and promises to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.



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