Quality Solutions Specialist
1 week ago
TikTok's Trust & Safety team is dedicated to ensuring a safe and empowering online community for our users. Our mission is to build a world where people can discover, create, and connect without fear of harm or harassment.
Job SummaryWe are seeking a highly skilled Quality Solutions Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for designing and implementing comprehensive moderation quality strategies that align with our company's values and industry best practices.
Key Responsibilities- Own and improve end-to-end quality solutions and processes for TikTok products, ensuring strong adherence and implementation across regions.
- Collaborate with cross-functional teams to define and implement moderation quality strategies that meet our company's standards.
- Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
- Lead strategic quality initiatives involving planning, organizing, and partnering with key teams to ensure successful deployment.
- Proactively identify issues and opportunities for improvement, and lead strategic initiatives to drive change.
- Bachelor's degree or higher education.
- Experience working in Trust and Safety, Content Safety, or Operations industry.
- Experience working in Strategy/Process Design/Process Excellence for Moderation or Quality Engineering.
- 2 years of working experience in Solution Design and/or Program Management for Scaled Operations.
- 2 years of experience in data analysis with the ability to garner insights from key data and strong influencing skills.
- Candidate with background education in Computer Science or Business.
- Lean six sigma qualification (Green Belt) or equivalent experience.
- Knowledge of Quality Systems.
TikTok is committed to the wellbeing of all our employees and promises to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
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