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Guest Service Liaison

3 weeks ago

Singapore THE BARRACKS HOTEL SENTOSA Full time
About The Role

The Senior / Guest Service Executive will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded. Key responsibilities include:

  • Providing courteous and efficient service to all guests, with a focus on compliance with their requests.
  • Familiarizing oneself with room types, rates, and availability, with opportunities to upsell whenever possible.
  • Taking ownership of problems, handling guest complaints promptly, and reporting to supervisors as necessary.
  • Ensuring guest room security, emergency, and fire procedures are followed, promoting the use of safe deposit boxes, and adhering to policies and procedures.
  • Familiarizing oneself with hotel facilities, functions, major city attractions, and events, providing accurate information to guests and maintaining effective communication with hotel personnel.