Executive Hotel Front Desk Assistant

23 hours ago


Singapore CapitaLand Full time
Key Responsibilities:

As an Executive, Guest Service at CapitaLand, you will be responsible for providing exceptional guest service and support to our hotel's front desk operations. Your key responsibilities will include:

• Assisting guests with check-in and check-out procedures
• Ensuring all guests are attended to at the Front Desk
• Issuing apartment access key cards
• Attending to and anticipating all guests' queries and needs
• Providing recommendations on nearby amenities and services to enhance the guest experience
• Managing guests' accounts, information, and apartment availability in the system
• Performing simple bookkeeping and making and confirming reservations
• Responding to all queries and requests from guests in a timely and professional manner
• Handling and recording resident feedback and complaints, referring them to supervisors and managers as needed

Requirements:

To succeed in this role, you will need to possess a good command of spoken and written English. You should also have excellent attention to detail and be an exceptional team player with a service-oriented approach. Additionally, you should be passionate about learning a variety of tasks, including handling paperwork, and be willing to perform shifts.

What We Offer:

CapitaLand offers a competitive salary package, ongoing training and development opportunities, and a supportive work environment. If you are a motivated and enthusiastic individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

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