Cashier Team Leader

2 months ago


Singapur, Singapore Ikea Full time

Job Description

Overview of the Role

In this position, you will report directly to the Customer Relations Manager. Your main focus will be to lead and supervise the Cashiers and Checkout Team Leaders, ensuring that all payment transactions are conducted efficiently, reliably, and securely. Your efforts will be vital in delivering outstanding customer service, guaranteeing that shoppers enjoy a seamless and safe payment experience, ultimately leaving our store satisfied.

Key Responsibilities

Direct and oversee a team of Cashiers, including performance evaluations, training initiatives, succession planning, and the recruitment of new team members. Strive for operational excellence by effectively managing checkout resources and ensuring a smooth customer flow to enhance overall satisfaction. Supervise payment transactions and the cash office with a strong emphasis on reliability and safety, ensuring secure management of financial exchanges. Address customer inquiries, complaints, and service recovery with professionalism and promptness. Evaluate customer and financial key performance indicators to pinpoint areas needing improvement. Collaborate with both internal and external stakeholders to foster a safe and efficient working environment.

Candidate Profile

At least 5 years of experience in a leadership capacity within a dynamic retail setting. Demonstrated success in leading teams and promoting a sense of camaraderie. A customer-focused mindset with strong analytical and problem-solving abilities. Capability to manage high-pressure situations and achieve results. Exceptional communication and interpersonal skills.
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