Front Desk Team Member

7 days ago


Singapore VILLAGE HOTEL ALBERT COURT Full time

Job Overview

Village Hotel Albert Court is seeking a highly skilled and customer-focused Front Desk Team Member to join our team. This role is responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and providing accurate information about hotel facilities and services.

Key Responsibilities

  • To provide professional and courteous assistance to guests at all times, responding promptly to their queries and resolving any issues efficiently.
  • To process room reservations, check-ins, and check-outs in accordance with hotel policies and procedures, maintaining high accuracy levels and attention to detail.
  • To handle guest complaints and concerns in a fair and empathetic manner, following established procedures to resolve the issue effectively.
  • To maintain up-to-date knowledge of hotel facilities, services, and local attractions, providing expert recommendations to guests as required.
  • To work collaboratively with colleagues across departments to ensure smooth operations and consistent quality standards.

Requirements and Qualifications

  • A minimum GCE 'O' Level qualification or equivalent experience in a related field.
  • The ability to perform rotating shifts, including evenings, weekends, and public holidays.
  • A positive attitude, outgoing personality, and excellent communication skills, with a strong focus on delivering exceptional customer experiences.
  • Prior experience in hospitality, particularly in front office operations, would be advantageous, along with familiarity with Opera systems.

What We Offer

  • An estimated salary range of SGD 2,500 - 3,200 per month, depending on experience.
  • A competitive benefits package, including medical insurance, annual leave, and training opportunities.
  • A dynamic and supportive work environment, with ongoing training and development to enhance your skills and career progression.

About Village Hotel Albert Court

We are a reputable hotel chain committed to delivering exceptional guest experiences through our team members' hard work and dedication. If you share our passion for customer service and excellence, we encourage you to apply for this exciting opportunity to join our team.



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