Network Solutions Specialist

7 days ago

Singapore beBeeNetwork Full time $40,000 - $80,000
Network Solutions Specialist

Our team is seeking a skilled and experienced Network Solutions Specialist to join our dynamic group. In this role, you will be responsible for conducting site surveys and visits to understand customer needs, existing infrastructure, and proposing home solutions that meet customer requirements.

The ideal candidate will have a strong understanding of data communication, internet security, and home automation, as well as excellent analytical skills and the ability to persuade others to change existing practices. Additionally, you should have good communication skills, with the ability to explain technical concepts to non-technical individuals, and be highly adaptable to a fast-paced and dynamic environment.

Main Responsibilities:
1. Conduct site surveys and visits to understand customer needs, existing infrastructure, and propose home solutions that meet customer requirements.
2. Prepare accurate quotations and liaise with partners to schedule project activities, ensuring efficient resource allocation and timely completion.
3. Monitor project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
4. Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
5. Attend onsite to resolve customer technical faults, gather logs and information, and coordinate with stakeholders to ensure resolution within agreed timeframes.

Requirements:
Diploma in Computer Science, IT, Engineering, or Customer Service. Additional technical certifications are a plus. Experience as a Field Engineer or in a similar role, preferably in the home/office networking, telecommunications, or green technology industry. Valid Class 3 driving license. Customer-oriented with strong negotiation and communication skills (oral and written). Highly adaptable to a fast-paced and dynamic environment. Excellent analytical skills and the ability to persuade others to change existing practices.

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