Restaurant Operations Manager
7 days ago
We are seeking a skilled and experienced Restaurant Operations Manager to join our team at Quay House, a 45-seater restaurant operated by Kulnari Adventure Golf. As the Assistant Restaurant Manager, you will be responsible for leading the restaurant's day-to-day operations, ensuring high standards of service, and driving top-line revenue and profit.
About UsKulnari Adventure Golf operates two brands - Kulnari Mystery Golf (www.kulnari.com) and Quay House (www.quayhouse.com.sg). We value diversity, inclusivity, and teamwork, and we're looking for individuals who share these values.
Job Responsibilities- Lead the restaurant efficiently in delivering exceptional service, while being responsible for top-line revenue and profit.
- Ensure all employees provide a professional and courteous service at all times.
- Act as the Manager on Duty in the absence of the Restaurant Manager.
- Maintain a clean and organized restaurant and surrounding area.
- Understand the concept of the business and conduct training as requested by the Restaurant Manager.
- Perform upselling for all items offered, as well as offering alternatives.
- Assist in communication with all team members and attend daily/weekly meetings with the Culinary Team.
- Attend necessary staff meetings, departmental trainings, and initiated trainings scheduled.
- Operate the existing POS system based on the trained responsibility level assigned.
- Produce reports and analysis of the restaurant and attend monthly performance meetings.
- Attend required trainings described by the department.
- Conduct daily pre-shift meetings with employees on preparation, guest profile, service, and menu served.
- Report incidents requiring disciplinary actions immediately to the Restaurant Manager or Founders.
- Coordinate review of outlet's operations manual updates annually as requested by the Restaurant Manager.
- Support activities and cooperation with suppliers.
- Carry out scheduled inventories of products and operating equipment.
- Undertake reasonable tasks and secondary duties appointed by the Co-Founders.
- Handle guest enquiries and complaints in a courteous and efficient manner, reporting to Founders.
- Ensure adherence to established opening and closing procedures for the restaurant.
- Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
We are great believers in diversity and inclusivity, and we're looking for team players who share our values. If you have a passion for creating an exceptional experience for our guests, we'd love to hear from you.
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