VP, Report Content and Print Operations Manager

4 weeks ago

Singapur, Singapore United Overseas Bank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Report Content and Print Operations Manager. This is a permanent position responsible for the administration of the Output Management systems and management of UOB's printing/enveloping vendor.

Key Responsibilities
  • Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
  • Oversee the daily operational procedure for the printing/enveloping vendor.
  • Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
  • Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
  • Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
  • Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
  • Participate in audit and compliance review involving Output Management systems and print operations.
  • Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.
Requirements
  • At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
  • Possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
  • Competent in resolving technical and access related issues in network, database and Windows environments.
  • Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
  • Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
  • Knowledgeable in Windows programming/scripting, Visual Basic, and Python.
  • Knowledge in R2W and RPM systems is a big advantage.
  • Knowledge in statements printing and enveloping operations is a big advantage
  • Knowledge in Windows infrastructure and other technologies like Network Load Balancer and Virtual Machine (VM) is an advantage.
  • Knowledge in C#, Power Shell, Unix scripting, and Java programming is an advantage.
  • Knowledge in Unix and AS400 is an advantage.
  • Ability to work in a fast-paced environment and able to deliver results in a timely manner.
  • Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
  • Adopts an innovative and proactive mind set to work assignments.
  • Organized and detail oriented with excellent time management skills.
  • Ability to multitask with propensity to handle urgent interruptions.
  • Possess a positive and willing to learn attitude.

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