Senior Manager of Inpatient Services
4 days ago
Job Description
">The Deputy Director of Operations will oversee and coordinate key operational functions within inpatient and non-clinical cross-support services. These functions include the Business Office, Patient Service Centre, Bed Management Unit, Facilities Management, Environmental Health & Safety, Biomedical Engineering, Security/Fire Safety, and Emergency Preparedness.
">This role entails providing operational leadership to support inpatient and peri-operative services, such as billing, portering, and housekeeping, to maintain smooth workflows, efficient turnaround times, and high-quality service delivery.
">Additionally, the position supports the strategic direction and daily management of these units, ensuring operational efficiency, quality service delivery, and adherence to hospital policies and regulatory standards.
">Key Responsibilities:
">- ">
- Operational Management: Oversee and coordinate non-clinical support functions in the Operating Theatre and inpatient wards, ensuring smooth workflow and minimizing delays in patient transfer, discharge, and bed turnaround.">
- Staff Supervision & Development: Oversee operational teams, drive workforce planning, training, engagement, and succession planning.">
- Patient Journey & Experience: Collaborate with clinical and non-clinical teams to identify and address service gaps along the patient journey, implement and standardize the Thomson Touch service framework.">
- Resource & Financial Management: Manage allocated resources and expenditure, ensuring prudent use of financial and material resources, evaluate cost-effectiveness of operational models and propose changes as needed.">
- Strategic Space & Facilities Planning: Assist in assessing departmental space requirements, support relocation or renovation projects, coordinate with stakeholders on hospital expansion, renovation, and leasing matters.">
- Systems, Technology & Data Management: Contribute to the implementation of digital solutions and automation to improve operational efficiency, support data integrity and usage of analytics in decision-making.">
- Emergency Preparedness & Safety: Participate in the planning, execution, and audit of emergency preparedness activities, ensure compliance with ISO, OSH, and environmental standards.">
- Stakeholder & Vendor Management: Maintain positive working relationships with internal departments, vendors, and regulatory agencies, assist in contract negotiations and service level agreements.">
Requirements
">- ">
- A Bachelor's Degree is required; a Master's Degree in Business Administration, Healthcare Management, Hospitality, or a related discipline is preferred.">
- Minimum of 8 years of experience in healthcare operations with increasing leadership responsibilities.">
- Must be knowledgeable about hospital front-line and support services (Business Office, Patient Service Centre, etc.).">
- Demonstrated ability in problem-solving, critical thinking, and operational analytics.">
- Effective communication skills with strong interpersonal and negotiation abilities.">
- Experience in managing teams and leading change.">
- Exhibits high levels of integrity, initiative, and professionalism.">
About this Role
">This is an exciting opportunity for a skilled and motivated individual to join our organization and contribute to delivering exceptional patient care and experiences.
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