Community Operations Lead

24 hours ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Overview

National University Health System PTE. LTD. is seeking a highly skilled Community Operations Lead to lead community care team operations in an assigned area, improving health and anchor care in the community.

About the Role

This role involves supporting community care team operations in an assigned area, engaging community partners, and collaborating to take care of residents' health and coordinate community operations. The ideal candidate will have a Bachelor's Degree, relevant experience in healthcare, operations, or customer service, and excellent communication and interpersonal skills.

Key Responsibilities

The successful candidate will be responsible for:
  • SUPPORTING COMMUNITY CARE TEAM OPERATIONS IN AN ASSIGNED AREA TO SUPPORT RESIDENTS IN LEADING A HEALTHY LIFESTYLE INCLUDING THE FOLLOWING COMMUNITY OPERATIONS.
  • ENGAGING COMMUNITY PARTNERS IN THE ASSIGNED AREA TO COLLABORATE IN TAKING CARE OF THE HEALTH OF THE RESIDENTS AND COORDINATING COMMUNITY OPERATIONS.
  • SUPPORTING IN OPERATIONS PLANNING IN ASSIGNED AREA, INCLUDING OPS DATA ANALYSIS AND MONITOR WORKLOAD, MONITORING PERFORMANCE OF OPS KPIs, PILOTING NEW PROGRAMMES AND PROCESSES, EVALUATING USE OF TECHNOLOGY TO EASE WORKFLOW IMPROVEMENT, AND EVALUATING SUCCESS OF PILOT PROGRAMMES FOR FUTURE ACTION.
  • SUPPORTING IN IMPROVING COMMUNITY OPERATIONS TO ENHANCE CARE AND RESIDENTS EXPERIENCE.
  • SUPPORTING IN OVERALL PATIENT EXPERIENCE EFFORTS TO IMPROVE RESIDENTS EXPERIENCE AND QUALITY OF CARE.

Requirements

To be successful in this role, you will need:
  • Bachelor's Degree.
  • Relevant experience in healthcare, operations-related, and/or customer service environment.
  • Minimum 2 years of experience.
  • Writing skill.
  • Communication skill.
  • Interpersonal skill.
  • Strong sense of responsibility and ability to manage complaints and feedback.

Compensation

The estimated salary for this role is $8,000 - $12,000 per month, depending on experience and qualifications. This is a competitive offer that reflects the company's commitment to attracting and retaining top talent.

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