Membership Officer
6 days ago
We are seeking a highly skilled Membership Relations, Sales professional to join our team. This exciting role will involve managing membership applications, providing exceptional customer service, and maintaining accurate records.
About the Role:
As a key member of our team, you will be responsible for processing new membership applications, renewals, resignations, terminations, and other membership-related transactions efficiently. You will also maintain accurate and up-to-date membership records, including photographs, contact information, and membership status. In addition, you will provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
Your Key Responsibilities:
- Process new membership applications, renewals, resignations, terminations, and other membership-related transactions.
- Maintain accurate and up-to-date membership records.
- Provide excellent customer service to members.
- Develop and implement effective communication strategies.
- Generate leads, follow up on inquiries, and deliver product information.
- Assist in planning and executing marketing campaigns.
- Track key performance indicators (KPIs).
- Generate regular reports on membership trends, statistics, and performance metrics.
- Update and maintain the membership management system.
Requirements:
- Diploma/GCE 'A' levels preferred.
- Excellent customer service skills with good interpersonal skills.
- Proficiency in oral and written English.
- Strong communication, customer service, and interpersonal skills.
- Prior sales and marketing experience is an advantage.
- Positive and proactive attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
What We Offer:
A competitive remuneration package and a comprehensive range of benefits make this a great opportunity for the right candidate. We regret that only shortlisted candidates will be notified.
Your Skills:
- Market Research
- Microsoft Office
- Written English
- Social Media
- Marketing Strategy
- Data Management
- Exceptional Customer Service
- Content Marketing
- PowerPoint
- Compliance
- Digital Marketing
- Excel
- Statistics
- Team Player
- CUSTOMER SERVICE
- Google Analytics
- BROCHURES
- Brand Awareness
Estimated Salary Range:$80,000 - $120,000 per annum.
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