Palliative Care Navigator

19 hours ago

Singapore beBeeCare Full time $58,500 - $103,500
Palliative Care Coordinator Role

As a Palliative Care Coordinator, you will be the guiding light for patients and families navigating complex healthcare journeys. You will wear many hats – part navigator, part educator, part data wizard, and full-time compassionate human being.

Main Responsibilities:
  • Direct Care:
    • Provide individualized assistance to patients and their families to overcome healthcare system barriers and improve continuity of care and quality of palliative care.
    • Identify and navigate needy patients through the journey to ensure they do not fall through the gaps and have access to the resources they need.
    • Follow-up with patients through phone, where necessary, to enable easier access to the medical team and reduce unnecessary re-attendances to the Emergency Department and potential admissions.
  • Care Coordination:
    • Ensure compliance to palliative care pathways and streamline care for inpatients and outpatients.
    • Ensure smooth transition of care and right-siting of patients, including working with community partners such as Palliative Home Care and Inpatient Hospice and Palliative Care Service (IHPCS).
    • Assist in coordination of care between services and between settings.
  • Education:
    • Patient and family education pertaining to the palliative care approach, symptom management, and available resources.
    • Triage patients to subspecialty care.
  • Data Management:
    • Compile data and build database with annual audits.
    • Assist in simple data analytics and participate in quality improvement projects that aim to improve coordination of care and optimize outcomes for individual and services.
  • Research:
    • Coordinate palliative care research and QI projects.
    • Liaise with research staff working on palliative care studies.
  • Quality Improvement and National Initiatives:
    • Collaborate with Singapore Hospice Council (SHC) on national initiatives.
    • Participate in SHC and MOH-led workgroups or pilot programmes.
  • Leadership and Professional Development:
    • Facilitate quality improvement activities.
    • Assist in expanding palliative care coordination and navigation services.
    • Participate and facilitate strategic planning for palliative care.

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