Service Quality Specialist
4 days ago
We are seeking a highly motivated and detail-oriented individual to support service quality initiatives, training coordination, internal events, and communications.
Key Responsibilities:- Quality and Performance Support: Assist in implementing best practices to enhance service delivery. Collaborate with team leads to enhance service quality standards across operations. Enhance process improvement by identifying issues, sharing insights, and proposing solutions.
- Support for Internal Communication Activities: Draft and format internal messages, updates, and newsletters to share operational information within the team. Prepare simple visuals or EDMs under guidance to communicate process changes or team updates. Coordinate content input with team leads for timely posting on internal platforms.
- Team Engagement and Morale Support: Coordinate engagement activities like staff recognition, video productions, well-being initiatives, and town hall meetings. Assist with implementing gamification and team activities to enhance team bonding and create a positive work environment. Organise small campaigns, such as service excellence highlights, events, or team challenges. Track campaign participation, gather feedback, and collaborate with teams to enhance awareness.
- Preferably 1 year of experience in Service Quality Assurance, Team Engagement, Internal Communications with relevant Diploma.
- Energetic, fun-loving personality with a flair for creative engagement.
- Strong writing, storytelling, and editing skills to engage diverse audiences, with the ability to work independently.
- Passionate about enhancing employee experience and the impact of effective communication.
- Knowledge of podcasting, video content creation, or social media content for internal communication is an advantage.
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