Retirement Payouts Specialist
4 days ago
Central Provident Fund Board is a national social security organisation that helps 4 million members save for their retirement, healthcare and housing needs.
Salary
The estimated annual salary for this role is between SGD 50,000 to SGD 70,000 depending on experience.
Job Description
In this role, you will execute administrative tasks to facilitate timely and accurate payouts for CPF members. This includes processing applications and transactions, as well as engaging with members via calls and correspondence to address inquiries and concerns regarding their payouts. You will also assist section managers in initiatives aimed at improving processes and services to ensure the successful realisation of retirement decumulation objectives. Additionally, you will proactively identify and communicate potential areas for process improvement to supervisors, and review and implement process enhancements where applicable to optimise workflow and service delivery.
Required Skills and Qualifications
To succeed in this role, you should have relevant experience in administration or operations function, and be able to comprehend and internalise procedural guidelines and their underlying rationale. You should also be able to connect operational tasks to broader departmental and organisational objectives, provide support, answer queries, and resolve issues in an efficient manner. Experience with work improvement methodologies, such as UiPath and Lean Six Sigma, will be an added advantage. Furthermore, you should demonstrate strong written and verbal communication skills to effectively interact with team members and stakeholders.
Benefits
This full-time contract position offers opportunities for professional growth, a vibrant community of like-minded colleagues, and a comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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