Inventory Coordinator Customer Service Representative

6 days ago


Singapore MUMMYS MARKET PTE. LTD. Full time
About Mummys Market

Mummys Market is a leading retailer and event organizer in Singapore, specializing in parent and baby products. We connect parents with trusted brands and offer a one-stop shop for all parenting needs.

Job Summary

We are seeking a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties.

Key Responsibilities
  • Customer Service Duties:
    • Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
    • Provide accurate information about products, services, and company policies.
    • Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
    • Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
    • Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.
  • Inventory Support Duties:
    • Assist with inventory counts, tracking stock levels, and recording any discrepancies.
    • Update inventory records as products are sold or received.
    • Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
    • Work with the inventory team to identify low-stock items and communicate replenishment needs.
    • Prepare and package items for shipment as required.
Requirements
  • Strong communication and interpersonal skills.
  • Basic computer skills, including knowledge of Microsoft Office and inventory management software.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong attention to detail, especially when handling inventory records.
  • Working hours: 9:30am to 6:30pm, Mondays to Fridays.
  • Requirement to work on some weekends during event days, compensating with in-lieu.

Estimated salary: SGD $25,000 - SGD $35,000 per annum, depending on experience.



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