Inventory Coordinator Customer Service Representative
6 days ago
Mummys Market is a leading retailer and event organizer in Singapore, specializing in parent and baby products. We connect parents with trusted brands and offer a one-stop shop for all parenting needs.
Job SummaryWe are seeking a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties.
Key Responsibilities- Customer Service Duties:
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
- Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
- Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.
- Inventory Support Duties:
- Assist with inventory counts, tracking stock levels, and recording any discrepancies.
- Update inventory records as products are sold or received.
- Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
- Work with the inventory team to identify low-stock items and communicate replenishment needs.
- Prepare and package items for shipment as required.
- Strong communication and interpersonal skills.
- Basic computer skills, including knowledge of Microsoft Office and inventory management software.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail, especially when handling inventory records.
- Working hours: 9:30am to 6:30pm, Mondays to Fridays.
- Requirement to work on some weekends during event days, compensating with in-lieu.
Estimated salary: SGD $25,000 - SGD $35,000 per annum, depending on experience.
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