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As a Patient Service Coordinator at PeopleSolve Pte. Ltd., you will play a critical role in delivering exceptional patient care and support services. We are seeking a highly organized and efficient individual who can manage multiple tasks simultaneously while maintaining a high level of professionalism.
About the Job:- Utilize strong communication skills to register and screen patients accurately, adhering to data protection protocols.
- Ensure timely billing and collection of payments, promoting excellent customer service and financial management.
- Maintain clinic facilities readiness, including patient waiting areas and self-service kiosks, ensuring a positive patient experience.
- Prepare the clinic for scheduled appointments 15 minutes in advance, demonstrating punctuality and attention to detail.
- Collaborate with clinicians and therapists to ensure seamless consultation experiences for patients.
- Coordinate first and follow-up appointments, ensuring proper care and coordination of patient flow.
- Effectively manage wait times, keeping patients informed and updated in a timely manner.
- Comply with SOC operation standards, ensuring adherence to established guidelines.
- Professionally handle patient feedback, escalating concerns to the Service Team Leader or Service Executive as necessary.
- Demonstrate flexibility and adaptability by being prepared for deployments across all clinics.
- Uphold hospital policies and procedures, promoting a culture of excellence and accountability.
- Assume additional responsibilities as tasked by the Clinic/Nurse Manager, Service Team Leader, or Service Executive, including administrative support duties and statistics.
