Operations Director for New Business Development
17 hours ago
Etiqa Insurance Singapore is seeking an experienced Operations Director to lead our New Business team. This dynamic role involves overseeing daily operations, ensuring timely application processing, and monitoring team performance.
Responsibilities
• Oversee new business operations, guaranteeing all applications are processed within established turnaround times
• Assess team performance, maintaining high standards of service quality and operational efficiency
• Prepare management reports highlighting key performance metrics, departmental performance, and operational insights
• Continuously identify opportunities to improve operational processes, enhancing overall productivity and accuracy
• Ensure compliance with internal policies and regulatory requirements
• Conduct quality checks on applications to minimize errors and reduce risk, prioritizing service quality
• Lead, coach, and mentor the New Business team, fostering a collaborative culture
• Conduct regular performance reviews and provide constructive feedback to promote a positive work environment
• Serve as primary liaison for business partners, handling communication related to new business processes, product updates, and service expectations
• Collaborate with the HOD on new business projects and initiatives
Requirements
• Experience in product development, business administration, and client relationship management is preferred
• The ideal candidate should have at least 5 years of experience in a team lead role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of AS400 is an added advantage
• Excellent analytical skills, ability to define, research, and resolve problems
• Strong organizational, communication, and interpersonal skills
• Ability to prioritize tasks and meet deadlines
• Committed, self-motivated, and results-driven individual
The estimated salary for this position is $80,000-$120,000 per annum.
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