Patient Experience Excellence Manager

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
About the Role

We are seeking a highly skilled Patient Experience Excellence Manager to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our organization, you will play a vital role in delivering exceptional patient experience and improving patient satisfaction.

Job Summary

The Patient Experience Excellence Manager will be responsible for developing and implementing strategies to enhance patient engagement, communication, and overall experience. You will work closely with healthcare professionals, caregivers, and patients to identify areas for improvement and implement changes that promote positive experiences.

Key Responsibilities
  • Develop and implement patient experience strategies and programs to improve patient satisfaction and engagement.
  • Collaborate with healthcare professionals, caregivers, and patients to identify areas for improvement and implement changes.
  • Conduct regular feedback sessions to gather insights on patient experiences and preferences.
  • Work with the management team to develop and implement policies and procedures that support patient-centered care.
  • Provide training and education to healthcare staff on patient experience principles and practices.
  • Monitor and analyze patient experience metrics to inform improvements.
Requirements

To succeed in this role, you will need:

  • A minimum of 4-5 years of relevant experience in a managerial role in healthcare or a related field.
  • Prior experience in patient relations, public relations, or caregiver support and counseling is highly desirable.
  • Excellent interpersonal and communication skills to effectively engage with patients, caregivers, and healthcare professionals.
  • Strong analytical and problem-solving skills to identify areas for improvement and develop effective solutions.
  • Ability to work independently and as part of a team to achieve goals and objectives.
Salary Information

The estimated salary for this role is SGD $60,000 - SGD $80,000 per annum, depending on experience and qualifications.

About Our Company

RECRUIT EXPRESS PTE LTD is a leading recruitment agency specializing in temporary and permanent staffing solutions for various industries. We are committed to providing exceptional service and supporting our clients' and candidates' needs throughout the recruitment process.



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