Customer Service Professional

2 weeks ago

Singapore beBeeCustomerService Full time $2,500 - $4,500
Customer Service Associate

We are seeking a highly skilled Customer Service Associate to join our organization. The ideal candidate will possess excellent communication skills, both written and verbal, and previous experience in customer service or a similar role is preferred.

  • Job Responsibilities:
    • Customer Interaction:
      • Handle inbound and outbound telephone calls in a professional and friendly manner.
      • Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
      • Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
      • Maintain a positive, helpful attitude in all interactions with customers.
    • Administrative Support:
      • Perform general administrative tasks as assigned, including data entry, filing, and document management.
      • Update and assist in processing requests as needed.
      • Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
      • Evaluate customer data for accuracy and completeness.
    • Issue Resolution:
      • Act as a liaison between callers and internal departments to resolve issues or concerns.
      • Escalate unresolved issues to the appropriate department or supervisor for further assistance.
      • Follow up on requests to ensure satisfaction and timely resolution.
  • Requirements:
    • Minimum diploma in any discipline.
    • Strong communication skills, both written and verbal.
    • Previous experience in customer service or a similar role is preferred.
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
    • Strong problem-solving skills with a keen attention to detail.
    • Excellent organizational skills and ability to prioritize tasks.
    • A positive, proactive attitude with a focus on customer satisfaction.
    • Ability to work independently and as part of a team.
    • Availability to work the duration of the temporary position.
    • Entry-level candidates are welcome to apply.

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