Transformation Leader
20 hours ago
Director, IT Service Delivery Transformation
Job OverviewA seasoned Director is sought after to spearhead the transformation of IT service delivery. This role involves centralizing operations and driving service excellence across the organization.
Key Responsibilities- Develop and implement a strategy to centralize IT service delivery operations.
- Lead proactive monitoring, ensuring issues are resolved before impacting business operations.
- Standardize infrastructure management across networks, servers, and cloud environments.
- Establish governance frameworks, policies, and performance metrics for service operations.
- Collaborate with leaders, vendors, and teams to drive transformation and secure buy-in.
- 15+ years in IT service delivery, with senior leadership transformation experience.
- Strong knowledge of ITIL, COBIT, ISO 20000, and service governance frameworks.
- Proven track record of leading centralization and IT service optimization initiatives.
- Excellent leadership, communication, and problem-solving skills to influence stakeholders.
- ITIL certification required; Lean Six Sigma and COBIT certification are advantages.
The successful candidate must possess extensive IT governance and leadership experience. To excel in this role, you should be able to analyze complex problems, develop innovative solutions, and lead cross-functional teams to achieve strategic objectives.
Apply today by sending your CV to explore this opportunity further.
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