Service Leader

7 days ago


Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time
Dining Service Requirements:

At BURNT ENDS RESTAURANT PTE. LTD., we're seeking a skilled Service Leader to join our team. As a key member of our cafe staff, you will be responsible for ensuring the smooth daily operation of the cafe. This includes assisting supervisors and managers in maintaining high standards of service, ensuring customer satisfaction, and promoting sales. You will also be responsible for supervising and training service staff to ensure that they meet the outlet's standards of excellence. Key Responsibilities:
  • Assist supervisors and managers in ensuring the smooth daily operation of the cafe
  • Ensure customers have a pleasant and memorable dining experience
  • Constantly obtain customer feedback during operations to ensure satisfaction
  • Monitor setup, maintenance, cleanliness and safety of dining areas
  • Perform duties like ordering, serving, clearing and setting of tables
  • Promote sales and be familiar with promotions and menu
  • Attend to customer complaints (if any)
  • Handle cashiering duties
  • Assist to upsell promotions
  • Constantly motivate & cultivate a team spirit in the restaurant
  • Maintains utmost service standards and discipline/grooming among the service staff
  • Supervise and train the service staff to Outlet standards of excellence
  • Adhere to company's standard operating procedures
  • Act as Manager on Duty in absence of the Managers & Supervisors
  • Any other appropriate duties and responsibilities as assigned
Requirements:
  • Possess 2-3 years of F&B service experience
  • Strong public relations skills
  • Possess good communication & interpersonal skills
  • Able to work independently and as a team
  • Able to work 5 days a week


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