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Business Systems Analyst

2 months ago

Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Business Analyst Job Description

We are seeking an experienced Business Analyst to provide operational support for the implementation of a tertiary's new Student Management System (SMS). This role contributes to the technology enablement for student administration and academic services and will enhance student experience.

Key Responsibilities:

  • Provide expert support for the implementation of Student Management Systems modules, ensuring alignment with business requirements.
  • Engage with business teams to gather detailed requirements for system or technology enhancements.
  • Perform UAT for new system modules.
  • Monitor and report on UAT progress, addressing any issues that arise during the testing phase.
  • Guide users through the adoption of new functionalities and enhancements.
  • Oversee the monitoring of system implementation and UAT status to ensure timely and successful go-live.
  • Collect and analyse data related to operational issues, collaborating with system vendors and IT teams to resolve problems effectively.
  • Prepare comprehensive reports and dashboards for system status, support requests, and management reporting.
  • Maintenance of user administration, support in troubleshooting technical and functional issues in the different systems.
  • Generate and distribute system and operation reports on a daily, weekly, and monthly basis, supporting management reporting, data analysis, and business decision-making.

Requirements:

  • Bachelor's degree in any related field.
  • Minimum 5 years of working experiences in Business Analyst or Project Management, preferably in tertiary education sector.
  • Working knowledge in student management system preferred.
  • Demonstrated competencies in system and process documentation.