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Chief Medical Information Liaison
3 weeks ago
We are seeking a highly skilled Medical Information Specialist to join our team.
The ideal candidate will possess excellent language skills, be proficient in computer and keyboarding skills, and have strong interpersonal skills.
The successful applicant will also have the ability to work independently as well as part of a team, interpret complex medical and technical information, and maintain a positive and professional demeanor in challenging circumstances.
Key Responsibilities:
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail.
- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
- Works closely with internal and external client contacts to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Requirements:
- Bachelor's degree in life sciences courses is required.
- Excellent language skills in English and proficiency in Korean language (comprehension, speaking, reading and writing);
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
What We Offer:
A global group providing inbound and outbound, post-approval contact center services designed to support clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service.
