
Senior Business Insights Lead
5 days ago
The Senior Business Insights Lead will be responsible for developing and implementing business insights strategies to drive client satisfaction, strengthen relationships, and improve the overall client experience.
Responsibilities include building a culture of treating clients fairly, conducting sustainable business practices, adopting a client-obsessed mindset, and delivering service excellence. The successful candidate will also lead and represent the country in risk review sessions, review and manage performance of risk review results, ensure compliance with changes in Group Policy & Standards, identify and mitigate risks, and embed innovation, simplification, and digitization mindsets to implement delighters along the client journey.
Key Skills and Qualifications:
- 4+ years of experience in banking processes
- Experience in Excel, including use of formulas, trend analysis, and presenting data in PowerPoint presentations for C-suite level
- Experience in market research and insights, as well as speaking to clients
- Experience in a client experience background or UI/UX is a plus
Role-Specific Technical Competencies:
- Good writing and communication skills
- PowerPoint
- Excel (knowledge of Macros/Pivot) is an advantage
- Research & Insights
- UX/UI
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