Customer Service Associate Position
6 days ago
Job Title: Customer Service Associate Position
About the RoleWe are seeking a highly skilled and motivated Customer Service Associate to join our team at Recruit Express Pte Ltd.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have excellent communication skills.
Key Responsibilities:- Respond to customer inquiries and requests in a timely and professional manner, providing accurate information and resolving issues promptly.
- Update customer interaction records in our CRM system, ensuring complete and accurate information is captured.
- Ensure effective follow-up with customers as promised, maintaining high levels of satisfaction and loyalty.
- Alert management to any issues or concerns requiring escalation for complete resolution.
- Prepare and send requests to customers, including policy summaries, premium paid information, and beneficiary details.
To be successful in this role, you will possess:
- Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.
- Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues effectively.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- A strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities.
In return for your hard work and dedication, we offer a competitive salary of SGD 35,000 per annum, along with a range of benefits and opportunities for growth and development.
We regret that only shortlisted candidates will be contacted. If you are interested in this exciting opportunity, please submit your comprehensive resume, highlighting your relevant skills and experience, to us by email.
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