Field Service Technician
3 days ago
We are seeking a highly skilled Field Service Technician to join our team at Micron Semiconductor Asia Operations PTE. LTD.
About the RoleThis is a full-time opportunity for a motivated individual who is passionate about providing excellent customer service and resolving technical issues related to personal computers and related systems.
You will be responsible for classifying customer-reported problems, meeting specified timelines, identifying recurring problems, and contributing to establishing and maintaining a compliant desktop environment.
The ideal candidate will have strong communication skills, be able to work independently, and possess good troubleshooting skills. A driving license and experience with Windows operating system are also required.
Key Responsibilities- Customer Service: Provide high-level customer service and ensure that customers and co-workers are kept abreast on incident status by providing detailed daily incident documentation.
- Troubleshooting: Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
- Maintenance: Perform preventive maintenance of personal computers and related systems, including installations, upgrades, and backups of software and hardware applications.
- Documentation: Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library.
- Nitec/Higher Nitec or Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience.
- Fresh Graduate are welcome to apply.
- Have good communication skill (verbal and written English).
- Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.
- Willing to work on 12 hours shift including night shift.
The estimated salary for this role is around SGD $4,500 - SGD $6,000 per month, depending on qualifications and experience.
We offer a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
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