Customer Service Representative
4 days ago
Company Overview
Oriental Remedies Incorporated (Private Limited) is a leading provider of traditional Chinese medicine services.
Salary & Benefits
The annual salary for this position is $55,000 onwards, with additional benefits including 14 days of annual leave, birthday leave, and free TCM services for employees.
About the Role
We are seeking an experienced Telemarketing Executive to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for serving patients, external partners, and internal operations efficiently.
Key Responsibilities
- Serve as the primary point of contact for patients and provide excellent customer service, addressing inquiries and concerns promptly and professionally.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
- Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
- Actively promote clinic services through effective communication and cross-selling techniques.
Requirements
To be successful in this role, you will need:
- Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
- Prior experience in a healthcare setting is preferred.
- Excellent interpersonal and communication skills, with a strong ability to adapt quickly to changing situations.
- Proactive, enthusiastic, independent, compassionate, and a positive learner.
Benefits
As a valued member of our team, you will enjoy:
- Great working culture - Fun and enjoyable workplace that embraces diversity and work-life balance/harmony.
- GREAT CULTURE AND ATMOSPHERE: Because you will be working along with amazing and crazy fun people.
- GROWTH AND CAREER DEVELOPMENT: Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor.
Why Oriental Remedies Incorporated?
We value equity and inclusion, offering equal opportunities without regard to age, identity, gender, race, colour, ethnicity, etc.
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