Commercial Kitchen Operations Manager | EH&S Specialist
1 day ago
We are seeking a highly skilled Commercial Kitchen Operations Manager to join our team at The Supreme HR Advisory Pte Ltd.
Job Summary:
The successful candidate will be responsible for overseeing the day-to-day operations of our commercial kitchen equipment, ensuring optimal performance and efficiency. This includes coordinating and prioritizing team activities, optimizing resource utilization, and preparing comprehensive reports on preventive maintenance completion.
Main Responsibilities:
- Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution
- Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency
- Prepare comprehensive reports on preventive maintenance completion, including details on equipment lifecycle and recommended parts replacement
- Document any parts replaced during PM or on an ad-hoc basis
- Update the equipment list monthly during the execution of preventive maintenance activities
- Ensure end-to-end process of procurement of required parts for maintenance is ordered
Customer Relationship Management:
- Assist in maintaining strong relationships with customers, dealers, and distributors
- Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans
- Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of commercial kitchen equipment
Team Management:
- Assist in training technicians as necessary to meet workload demands and quality standards
- Supervise and manage a team of service technicians and in-house subcontractors
Contract Management:
- Support in managing contract commitment in terms of KPIs (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate; Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA, and Security Access Requirement; Service Quality Survey)
Health, Safety, and Compliance:
- Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team
Performance Metrics:
- Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins
Requirements:
- Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience
- With experience in a similar supervisory role within the Aftermarket Service Industry
- Proficiency in Microsoft Business Central or similar tools
- Understanding of EH&S standards and practices
- Experience in conducting training sessions for technicians, customers, and dealers/distributors on commercial kitchen equipment
Benefits:
- Familiarity with commercial kitchen equipment and its maintenance requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Estimated salary: $2,500 - $3,500 per month. Location: Office - Kwong Min Road (Boon Lay).
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