Digital Commerce Growth Manager
6 days ago
KINO BIOTECH PTE. LTD. is a leading company in the field of digital commerce.
Job TitleDigital Commerce Growth ManagerAbout the RoleWe are seeking a highly motivated and experienced Digital Commerce Growth Manager to join our team.
Key Responsibilities- To contribute to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure.
- Responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners.
- To contribute to revenue and profitability growth across digital platforms.
- Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms and to identify strategic business partnerships.
- Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities.
- To implement customer retention and loyalty programmes.
- Monitor fulfilment of customers' orders via store pickup or delivery service.
- Coordinate order processing, delivery and returns of customer orders.
- To develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
- Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
- To track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
- Account / Client Relationship Management with the various stakeholders.
- Manage a pool of part-time or ad-hoc content creators and live streamers.
- To stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.
- Preferably with at least 2 years of experience in e-commerce marketing for FMCG or any related field.
- Strong passion in digital and ecommerce environment.
- Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live) and e-commerce platforms such as Shopify.
- Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
- Proficiency in video editing software.
- Excellent written and verbal communication skills in English & Mandarin.
- Ability to work independently and as part of a team.
$80,000 - $100,000 per year.
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