Dedicated Hospitality Professional

4 days ago


Singapore MANDAI RESORTS PTE. LTD. Full time

Company Overview

Mandai Resorts Pte. Ltd., a renowned hospitality group, is seeking a highly motivated and experienced individual to join our pre-opening team as a Hostess.

The successful candidate will have the opportunity to be part of a dynamic team that is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.

Salary

The estimated annual salary for this position is between SGD 35,000 - SGD 45,000, depending on experience and qualifications.

Job Description

We are looking for a passionate and assertive professional who can embody the spirit of our brand and provide a warm and welcoming experience for our guests.

Main Duties and Responsibilities:

  • Taking reservations, answering phone calls, and responding to guest requests in a timely and efficient manner.
  • Greeting each guest warmly and being helpful, welcoming, and pleasant towards them.
  • Preparing and checking tables before service to ensure a seamless dining experience.
  • Promptly clearing and resetting tables after service to maintain high standards of cleanliness and hygiene.
  • Responding to guest enquiries and requests in a polite and courteous manner.
  • Communicating guest information to the team to personalize their experience and enhance their stay with us.
  • Completing all opening and closing procedures in a timely manner to ensure efficiency and productivity.
  • Being assertive and attentive to guests' needs, ensuring they feel valued and respected throughout their stay.
  • Ensuring each guest receives a fond farewell before they leave, leaving a lasting impression of our brand's hospitality.
  • Assisting in building and maintaining a strong guest profile database to enhance our understanding of our customers' preferences and behaviors.
  • Supporting food and beverage service when required, providing excellent service and ensuring a seamless dining experience for our guests.
  • Performing any other tasks assigned by the Restaurant Manager to ensure the smooth operation of our restaurant.

Required Skills and Qualifications:

  • A minimum NITEC/Higher NITEC in Food and Beverage/Customer Service/Guest Relations or an equivalent professional qualification in a related field.
  • At least 1-2 years of experience in the hospitality or food and beverage industry, preferably in a pre-opening role. Fresh graduates are also welcome to apply.
  • Strong interpersonal, communication, and organizational skills to effectively interact with guests, colleagues, and superiors.
  • Highly motivated and able to perform with minimal supervision, demonstrating a strong sense of initiative and ownership.

Benefits:

We offer a competitive salary, comprehensive training programs, and opportunities for career growth and development within our organization.

Others:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Mandai Resorts Pte. Ltd.



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