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Process Analyst for Cash Management Operations
2 months ago
As a Process Analyst for Cash Management Operations, you will be responsible for analyzing and designing target operational processes to support Payments Program. This role requires collaboration with Target Operating Model (TOM) workstream Person In Charge(s) to establish and maintain process mapping inventory. You will analyze and document as-is operational process to facilitate the discussion of new payment platform target process design. Additionally, you will understand business and operation requirements, system solution approach, and document the target operation process flow.
Key Responsibilities
- Work with TOM workstream Person In Charge(s) to establish and maintain process mapping inventory.
- Analyze and document as-is operational process to facilitate the discussion of new payment platform target process design.
- Understand business and operation requirements, system solution approach, and document the target operation process flow.
- Support workshops and review sessions with impacted operations teams, business, and Functional Business Analyst to confirm the process design.
- Support operations impact assessment including FTE estimation for new products launch and additional manual works.
- Document the detailed target operating model and operations process to facilitate UAT and change management.
Requirements
- Bachelor's degree with working experiences in banking and business/operation process design.
- Excellent in documenting process flows and use of process documentation tools (e.g. MS Visio, PowerPoint).
- Experiences with system implementation and quick learner to understand various system functions/solution design.
- Knowledge in payments products and process flow will be an advantage.
- Good analytical and problem-solving skills.
- Excellent people and communication skills.
- Self-motivated, driven individual who is comfortable working in a multi-culture and fast-paced environment.