Senior Experience Manager

2 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $5,000

Job Overview

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The role of a Senior Customer Service Officer involves managing customer queries and complaints, ensuring an exceptional experience for our guests.

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Main Responsibilities:

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  • Leading and mentoring the Customer Service team to achieve high standards of quality and productivity.

  • Providing ongoing training and development opportunities for existing and new team members.

  • Recruiting and structuring the Customer Service team to ensure sufficient support.

  • Collaborating with senior management to share customer insights and provide suggestions on enhancing user experiences.

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Key Qualifications

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  • At least 5 years of proven working experience in customer service.

  • A professional appearance and excellent communication skills.

  • Customer-focused and passionate about delivering exceptional service.

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Benefits

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  • Ongoing training and development opportunities.

  • Potential for career progression.

  • Staff discounts.

  • Annual leave, marriage, and compassionate leave.

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