Client Support Specialist
2 days ago
We are seeking a highly skilled Client Support Specialist to join our team in driving sales enablement. This role is integral to ensuring seamless operational support and client satisfaction, ultimately contributing to the organization's growth and success.
The ideal candidate will have strong background in sales operations and customer service, with experience in administrative support and coordinating with various teams. They will be responsible for generating accurate and timely quotations and proposals, drafting contracts, tracking contract expiry dates, and providing exceptional support to clients.
Key Responsibilities- Quotations & Proposals: Collaborate with the Business Development (BD) team on complex proposals, utilizing standardized templates, and follow up with clients to ensure proposals are reviewed and deals are closed efficiently.
- Contracts & Agreements: Draft, vet, and send contracts to clients while ensuring all necessary terms are included, monitor contract signing, and track contract expiry dates.
- Post-Event Support: Create and distribute detailed reports for post-event settlements, assist in developing post-mortem reports and presentations, and review event outcomes.
- Tender Participation: Support the team in preparing and submitting documents for tender participation.
- Pipeline Management: Track and regularly update the client pipeline, ensuring accurate records of current and potential deals.
- Sales & Customer Service Expertise: Strong background in sales operations and customer service, with experience in administrative support and coordinating with various teams.
- Multitasking & Deadline Management: Proven ability to manage multiple projects concurrently and work efficiently under tight deadlines.
- Attention to Detail: High level of attention to detail, particularly when handling official client documents.
- Technical Proficiency: Strong knowledge of Microsoft Office tools, particularly Word, Excel, and PowerPoint.
$60,000 - $80,000 per annum, depending on experience.
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