
Operations Programmes Manager
4 days ago
Job Overview:
The Chronic Disease Management Operations Lead is a pivotal role, responsible for overseeing the day-to-day operations of a transformative programme.
This position supports the Director in driving programme execution, managing timelines, coordinating across workstreams and partners, and ensuring smooth delivery to end users.
The Programme Lead plays a key role in operational planning, service design, and performance monitoring.
Key Responsibilities:
- Collaborate with design consultants to support the design, development, and implementation of enhanced chronic disease management programmes.
- Lead daily operations of the programme, including planning, tracking timelines, and managing task pipelines.
- Assist in budgeting and financial reporting for the programme.
- Coordinate stakeholder and partner engagement activities.
- Develop and maintain a programme dashboard to monitor key success metrics and operational KPIs.
- Translate strategic outputs from the development team into actionable workflows for the service operations team.
- Evaluate efficient coordination and communication among service team members to support operational excellence.
- Contribute to documentation of programme tools, knowledge base, operational manuals, and staff training guides.
- Support the Director in the design and implementation of the broader healthcare ecosystem.
Qualifications:
- Bachelor's degree or equivalent in a relevant field.
- At least 8 years of programme management experience in healthcare, service delivery, or related industries.
- Proven experience engaging with medical stakeholders and/or working within the healthcare sector is highly desirable.
- Minimum of 3 years in a leadership or managerial capacity.
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