Cleaning Operations Director
4 days ago
This is a senior leadership role with significant responsibility for the day-to-day operations of our cleaning services in Singapore. The successful candidate will lead our team, drive business growth, and ensure exceptional customer satisfaction.
About Us
Giant Recruitment Pte. Ltd. is a reputable company offering comprehensive cleaning solutions to businesses across Singapore. We are seeking an experienced General Manager(Cleaning) to join our team and contribute to our mission of providing high-quality services to our clients.
Key Responsibilities
The ideal candidate will have strong leadership, organizational, and communication skills. Key responsibilities include:
• Strategic Leadership: Develop and execute strategic plans to achieve company goals and objectives, analyze market trends, and prepare reports on company performance.
• Business Development: Identify new business opportunities, increase sales, develop marketing strategies, negotiate contracts with clients and vendors.
• Operational Management: Oversee daily operations, ensure all services meet the highest standards, develop operational policies and procedures, monitor budget, and manage staff.
• Staff Management: Recruit, train, and manage staff, including cleaning personnel and administrative support, conduct regular performance evaluations, provide coaching, and foster a positive work environment.
• Customer Relations: Ensure high levels of customer satisfaction, address customer complaints, resolve issues promptly, and develop strong relationships with key clients and stakeholders.
• Quality Control: Establish quality control procedures, conduct regular inspections and audits, implement improvements based on feedback and performance data, and ensure compliance with health and safety regulations.
Requirements
We seek a seasoned professional with at least 10 years of experience in the cleaning services industry, preferably in a managerial role. Essential qualifications include a Bachelor's degree in Business Administration or a related field, excellent leadership and organizational skills, and proficiency in Microsoft Office Suite. Strong communication and interpersonal abilities, as well as knowledge of health and safety regulations, are also essential.
Estimated Salary
$80,000 - $120,000 per annum, depending on experience.
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