Executive Director of Music Education
3 weeks ago
Roles & Responsibilities:
We are seeking a highly motivated and experienced School Executive to join our Yamaha Music (Asia) Private Limited team.
Key Responsibilities:
- Oversee school enrollment and revenue budget management for our music school branches.
- Ensure exceptional customer service engagement at our branches.
- Manage and administer a team of over 50 full and part-time teachers.
- Plan and execute activities such as trial lessons, open houses, performances, and students' orientations.
- Oversee studio and facilities management.
Secondary Responsibilities:
- Collaborate with product managers to ensure branding, advertising, and sales activities align with company goals.
- Supervise the provision of quality customer service through staff training and coaching.
- Manage customer relationships and generate leads through CRM systems.
- Plan and execute area market events and activities in-store.
- Manage store inventory to ensure optimal stock levels.
- Oversee cash register management and administrative processes.
- Perform ad-hoc duties as assigned.
Requirements:
- Diploma graduate preferred.
- Experience in similar or service-related industries preferred.
- Excellent interpersonal skills and team-oriented attitude.
- Proficient computing skills and familiarity with relevant software and systems.
Candidate Requirements:
- Candidate must have excellent customer service skills.
- Proficient in CRM software.
- Ability to coach and train staff.
- Proficient in Microsoft Office and Outlook.
- Team-oriented and collaborative attitude.
- Ability to manage inventory and cash register.
- First aid certification.
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